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Betano Privacy Policy

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Privacy Policy

Last updated: 12.06.2026

BV Gaming Limited, trading as Betano (company registration number 42734), with its registered office at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website at www.betano.co.uk.

Who We Are

We are BV Gaming Limited, trading as Betano, registered in Gibraltar. Our trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39576.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

What Data We Collect

We collect personal data that you provide to us directly and data we generate automatically when you use our services. This includes:

  • Identity data: full name, date of birth, username
  • Contact data: email address, phone number, postal address
  • Financial data: payment card details, bank account information, transaction history
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: betting history, game activity, website interactions
  • Verification data: copies of identity documents submitted for account verification

How We Use Your Data

We process your personal data for the following purposes:

  • To create and manage your account
  • To process deposits, withdrawals, and bets
  • To verify your identity and comply with anti-money laundering obligations
  • To meet our legal and regulatory requirements under UK gambling law
  • To detect and prevent fraud, problem gambling, and other unlawful activity
  • To send you service communications and, where permitted, marketing messages
  • To improve our products and user experience

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contract performance — to deliver our services to you
  • Legal obligation — to comply with UK gambling regulations and financial laws
  • Legitimate interests — to protect our business and improve our services
  • Consent — where you have specifically agreed, for example to receive marketing

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties where necessary:

  • Identity verification and fraud prevention providers
  • Payment processors and banking partners
  • The Gambling Commission of Great Britain
  • Responsible gambling organisations, including GambleAware
  • IT service providers and data hosting partners
  • Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in accordance with our obligations under UK anti-money laundering legislation and Gambling Commission requirements. Some data may be retained for longer periods where required by law.

Your Rights

As a UK resident, you have the following rights under UK GDPR:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

We use cookies and similar tracking technologies to operate our website, analyse usage, and personalise content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please see our Cookie Policy.

Responsible Gambling

We are committed to promoting responsible gambling. If you need support, please contact the National Gambling Helpline on 0808 8020 133 (free, 24/7) or visit GambleAware.org.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. The current version was last updated on 12.06.2026. We encourage you to review this page periodically.